Midday Supervisor Training 

Full lunch consultation 

Observing your team at work

We'll review the whole of your lunch period so we can not only observe the dynamics of your working team, but we'll make real-time suggestions to you/ your senior leadership team so the whole of your lunchtime is addressed.

Same day feedback 

We'll train your staff based on our observations

Having observed your lunch team at work, our training will be based on that observation and our debriefing session with senior leaders - empowering your staff to make the change.

Customised around your school

Our training is based around your school

You won't see us hand out 'cookie-cutter' activity cards that will never be used! This training is personalised around your lunch time and the lunch team at your school.


How does it work?

The Better Lunchtimes 360° training encompasses four key components to ensure that every factor of improving your lunchtime is explored – beginning with a brief consultation with senior leaders, following a detailed observation and evaluation, then ending with a 120-minute customised training session with your lunch team.

The Day typically looks like this:

A Briefing with yourself – to explore your initial thoughts and expectations of what a lunchtime should look like

12 -1.15

An Observation of your Lunchtime:
Using our proven Better Lunchtimes and Safer Lunchtimes Mark templates, we’ll ensure we’ve fully seen every aspect of your lunchtime in practice.

1.15 – 1.30
The Debrief – discussing with you what was observed and possible solutions to any issues based on the observation 

1.30 – 3.30
Training and support for your lunch team – a proactive and tailored two-hour training session for your lunch team, based on our observations and discussions with your team.


The Briefing

On the day of our visit, we’ll have a half-hour discussion with you and any of your senior leaders, as you highlight to us the specific areas you are ‘less than thrilled’ with and tell us the areas you’d like us to specifically explore – offering us a brief synopsis of how lunchtimes are currently operating



We believe it’s no good commenting on the effectiveness of your lunch team if we haven’t seen them in practice!

Following our briefing with you, we’ll observe the whole of the lunch service, ensuring we have observed every single part of it, using our Safer Lunchtimes & Better Lunchtimes Mark templates, including:

- The efficiency of the service (timings and movement)

- The layout, atmosphere and experience (including noise/queues) for pupils in the dining space

- Staff interaction and the overall running of service

- Zoning and the running of the playground

- Dealing with incidents (behaviour and first aid)

- Executing the end of lunchtime 

We’ll also talk with pupils both indoors and outside to hear their perspective of lunchtime, before debriefing you with findings.


The Debrief & Actions

Once we’ve observed the running of lunchtime, we’ll swiftly debrief you with our findings before beginning the training with your lunch team. During this debrief, we’ll highlight areas we believe you can focus on as areas for improvements and the highlighted points we’ll be discussing with your lunch team, in addition to any priority areas you’d like us to focus – to ensure everyone is on the same page.


The Training & Support

Ensuring we keep training customised to your school around what was explored on the day, the two hours of training with your lunch team is comprised of the following:

How Are Lunchtimes?

We'll start by asking your lunch team how they think lunchtimes are at school. We'll listen to their concerns, explore barriers and comment on what we observed.

Your Perspective

A Review Of Your Lunch Service

We'll then outline what we observed and offer direct feedback on how we can make simple changes that will enhance the whole experience for both staff and pupils.

Following Our Observations

Refining The Layout Of The Dining Space

We'll show your team how they can ensure that the layout of the lunch space is complimenting the lunch service, including movement around the dining space, the layout of tables and how to manage pupils in the most effective manner.

Improving The Indoor Experience

Mapping & Zoning Of The Playground

Making The Most Of Your Outdoor Space

Regardless of the space you have available, we'll show the team how to make the most of it. We'll demonstrate how you can fit staff to the correct zones and how to reduce incidents outside. We'll outline key reasons why incidents are higher on the playground and show staff how to engage with pupils most effectively.

Solutions To Common Problems

We put it all out on the table and discuss common problems and barriers that your lunch team face to ensure they feel confident with the next steps to improving your lunchtime.

Ask The Expert



Following the training, a report with actions, mapping, a staff matrix and resources will be distributed to senior leaders and the lunch team to highlight what was explored during the observation. Thus will equip everyone involved with all the tools they need to ensure they can make progress and implement a much Better Lunchtime.

Colleagues will have access to three months of support and any additional resources to ensure they are confident in embedding a change that is permenent. 


Contact Us


0344 5070164

Crossway, 156 Great Charles Street, Queensway, Birmingham, B3 3HN

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